Terms & Conditions.

Nicola Bolton Pilates

Terms & Conditions

1. Agreement

1.1. These Terms and Conditions form the agreement between Nicola Bolton Pilates (“the Studio”) and you (“the Client”) in relation to all classes, memberships, and class packs.
1.2. By purchasing a class, pack, or membership, or by attending a session, you agree to be bound by these Terms and Conditions.

2. Attendance

2.1. Please bring your own water bottle and mat/towel if preferred.
2.2. Appropriate and comfortable workout attire must be worn.
2.3. Please arrive at least 5 minutes early for your first session.
2.4. Late arrivals will not be admitted once class has commenced. The studio door will be locked and the booking will be treated as a late cancellation.
2.5. Respectful conduct is required at all times. The Studio reserves the right to refuse service where behaviour is unsafe or inappropriate.

3. Personal Belongings

3.1. Nicola Bolton Pilates is not responsible for loss or damage to personal belongings brought into the studio.

4. Classes

4.1. All classes must be booked in advance via the Studio’s booking platform (Momence).
4.2. Group Pilates classes are 45 minutes in duration unless otherwise stated.

5. Payments

5.1. All classes, packs, and memberships must be prepaid.
5.2. Payments are processed securely through the Studio’s online booking system Stripe.

6. Memberships

6.1. Memberships operate on a recurring billing basis and provide access to classes as outlined at the time of purchase.
6.2. All memberships have a minimum commitment period of four (4) weeks from the commencement date.
6.3. Memberships will automatically continue after the minimum term unless cancelled in accordance with Clause 7.
6.4. Unused classes included in a membership do not roll over unless explicitly stated.

7. Membership Cancellations

7.1. Requests to cancel a membership must be submitted in writing via email or through the Momence app chat.
7.2. Cancellations cannot be processed via social media, verbal communication, or in-class requests.
7.3. A minimum notice period of 7 days is required to cancel a membership.
7.4. Memberships cannot be cancelled during the initial 4-week minimum commitment period.
7.5. Membership fees charged during the notice period are payable and non-refundable. Class credits can be used in this time.

8. Membership Holds (Freezes)

8.1. Memberships may be placed on hold for up to four (4) weeks per calendar year.
8.2. Hold requests must be made in advance via email or Momence chat and are subject to approval.
8.3. Holds cannot be applied retrospectively.
8.4. Memberships will automatically resume at the end of the approved hold period.

9. Fee Reviews and Changes

9.1. Nicola Bolton Pilates reserves the right to review and adjust membership fees where necessary.
9.2. Clients will be provided with reasonable written notice of any changes to fees before they take effect.
9.3. If a fee increase occurs, clients may cancel their membership in accordance with the cancellation terms outlined above.

10. Cancellations & Refunds (Classes and Packs)

10.1. All class and pack purchases are non-refundable, except where required under Australian Consumer Law.
10.2. A 4-hour cancellation policy applies to all classes.
10.3. Cancellations made less than 4 hours before class commencement will forfeit the class credit.
10.4. Cancellations made more than 4 hours prior will have the class credit returned.
10.5. All cancellations must be processed via the Momence app or website.

11. Medical Screening & Health

11.1. You are responsible for ensuring you are medically fit to participate in classes.
11.2. You must disclose any injuries, medical conditions, or health concerns that may affect your ability to safely participate.

12. Liability & Risk

12.1. Participation in Pilates involves inherent risks. You acknowledge and accept these risks.
12.2. To the extent permitted by law, Nicola Bolton Pilates is not liable for injuries sustained during sessions.
12.3. Nothing in these Terms excludes, restricts, or modifies any consumer guarantees under Australian Consumer Law.

13. Privacy

13.1. Personal information is collected and used solely for studio operations, bookings, and communication.
13.2. Information will not be disclosed to third parties except as required by law.

14. Promotional Photography

14.1. Photos or videos may be taken during classes for promotional purposes.
14.2. Please notify the Studio if you do not wish to be included..